FAQs
Our hours vary by branch. Click here for branch-specific hours.
Log into Online Banking, click on the Services tab, and select Address Change.
Once you’re enrolled in paperless eStatements, please log into Online Banking and click on the Statement option in the menu. Then click Download next to the desired date to save or print the statement.
eStatements are also available in our Mobile Banking app. Simply click on the View eDocument menu option to get started.
You can view most checks by clicking on the check number in your list of transactions within Online Banking. You can also find checks by selecting Transactions then Search in the menu after logging in.
Log in with your current password and select Settings in the menu. Under the Password Change option, enter the current password and then the new one. Click Submit.
Log into Online Banking and select Settings in the menu. Enter a question of your choosing in the Password Reset Question field. Enter the answer to the question in the Password Reset Answer field. Click Submit.
If you forget your password, select Forgot Password, and the system will ask the reset question and provide a password as long as you provide the correct answer.
Log into Online Banking and click on Dashboard in the menu. Next to the account balance click on Holds to view pending card transactions and check holds.
Log into Online Banking, click on the Services tab in the menu, and select the Skip-A-Payment option. The system will provide the loans that are eligible for the service.1 The skip payment can be processed immediately under this option, as long as the funds for processing fees are available in your checking or savings account.
You can locate these rates by clicking on Rates & Fees at the top of our homepage before logging into your account.
Log into Online Banking, click on the Services tab in the menu, and select the Loan Payoff option.2 After selecting the desired loan in the dropdown menu, enter the date you expect the loan to be paid off.
Current members: Log into Online Banking and click on Apply for Loan in the menu. Select the desired loan to complete the application.
Non-members: Click on Apply for Loan located at the top of this website.
Members and non-members alike are also welcome to apply over the phone. To get started, please call us at (844) 235-LOAN | (844) 235-5626 to speak with a live Loan Specialist.
Log into Online Banking and click on Transfers in the menu. Select Check Withdrawal in the sub menu and enter the dollar amount to be withdrawn. A check will be issued the next business day, and mailed to the address listed on the account.3
If you have a checking account, you can make transfers to another financial institution by using the Transfer option in Bill Pay.4
Log into Online Banking, click on Transfers in the menu, and select Transfer to Any Account. Enter the 8-digit account number you’re transferring to, the first 3 letters of the primary accountholder’s last name on that account, and the ID number of 01 to transfer to Savings or 08 to transfer to Checking. After entering the amount and clicking Submit, the funds are transferred immediately.
Simply log into Online Banking and click on Check Order in the menu bar. If you had a change of address since your previous check order, please contact us to update your address before proceeding.
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Good Things Happen to Good People: First-Time Homebuyer Earns Grant
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Great Expectations, Exceeded
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Words cannot express how grateful I am for your relentless efforts to save my home! Honestly I’m still in shock.
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Join Great Lakes Credit Union and become part of a growing community of member-owners who believe their financial institution should be more than a place to store money.
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Share in the benefits of membership.
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Enjoy lower rates when you borrow.
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Disclosure:
1If you’ve set up your loan payment with an automatic withdrawal, please contact us at (800) 982-7850, option 4, after processing the skip payment to have the automatic withdrawal suspended.
2This feature cannot be used to obtain payoffs on first or second mortgages and home equity accounts. Please give us a call at (800) 982-7850 to obtain payoff information for these loans.
3Please allow 7-10 business days for the check to arrive, depending on the U.S. Postal Service.
4Please note that daily limits apply. Contact us for more information.